Design of the sensitive side of customer service II

Design of the sensitive side of customer service II

Summary: To improve the emotional state of the customer, companies must choose their offer according to the potential demand. Furthermore, the uncertainty caused by a service, forces sports organizations to give the control of the service to the customer (behavioral control), or respectively, to transmit information (cognitive control).

Keywords: emotions, control, emotional platform, emotionprints, empathy, loss of control, cognitive control, behavioral control.

Design_customer_itik