Design of the sensitive side of customer service II

Design of the sensitive side of customer service II

Summary: To achieve an improvement in the emotional state of the client, companies must select their offer in relation to the potential demand. In addition, the uncertainty caused by service, makes sports organizations to give control to the customer service (behavioral control), or transmit the information (cognitive control).

Keywords: emotions, control, emotional platform, emotionprints, empathy, loss of control, cognitive control, behavioral control.

Design_customer_itik