The value chain in the production of a service

The value chain in the production of a service

Customer loyalty in an organization is a key aspect for it to prosper. Customer loyalty stimulates profit and growth and is a direct result of customer satisfaction that is influenced by the value of the services provided. This Itik genera talks about the factors that affect the motivation of workers to increase the level of productivity in the value chain of the services offered to customers.

Keywords: value chain, customer, loyalty, benefits, productivity