Production service

Measure quality in sports organizations

Quality is an attribute incorporated into the expectations of today's society. Today, any product or service that a person acquires is expected to be of quality that has a good value for money. Education is expected to be of quality, sports services are of quality and even human relations and the use of time are of quality. However, what...

Towards a common goal from a shared experience

Participatory processes are actions of great value in the success of the application of any strategy or project. Many are the municipalities, companies and organizations that introduce in the concretion and definition of their projects as well as in the management of their own personal participatory sessions as an...

Design of the sensitive side of customer service II

Summary: To achieve an improvement in the emotional state of the client, companies must select their offer in relation to the potential demand. In addition, the uncertainty caused by service, makes sports organizations to give control to the customer service (behavioral control), or...

Design of the sensitive side of customer service I

Summary: When designing a service, you should pay attention to the sequence of events that comprise it and avoid negative experiences. During these events, it is necessary to design the trust of the client hiring motivated and competent workers to obtain a positive emotional atmosphere.

Do not try to delight your customers

Summary: To achieve customer loyalty it is necessary to provide a good service by focusing on their needs and responding to them, without promises that cannot be fulfilled and cause a loss of image and customers.

Keywords: Services, loyalty,...

The value chain in the production of a service

Customer loyalty in an organization is a key aspect for it to prosper. Customer loyalty stimulates profit and growth and is a direct result of customer satisfaction that is influenced by the value of the services provided. This Itik genera talks about the factors that affect the motivation of workers to increase the...