Life and experience in the service sector
The change of year is always a good time to think. It is the ideal time to assess whether the expected objectives have been achieved, raise those of the year that begins, review the strategy or adapt its implementation. It is also the ideal time to assess how the sports sector has changed and the service we offer from our organization. We can answer some questions like:
- Do users live my services in the same way as the previous year?
- What changes have I made during the year to improve this experience?
- What's new in the sector?
- And in general, what novelties are those can affect society in general and in the way they live, communicate and experiment?
Today, the key to success in most sports services is the satisfaction of the experience and personalization. Most of the transformation of the services sector goes through the technological changes that are changing the way of living the day-to-day life of citizens. This technology and the treatment of big data allow maximum customization and at the same time flexibility to adapt to the needs of each moment. This results in that the design of the services must be assessed from a different perspective, from a broader and at the same time specific perspective in all its variants. We have to think about processes and not so much in organizational work areas. We have to think about how the user can live our service and what he can want in its development. We must realize how the way we live is transforming the offer of this service.
The following videos show how technology transforms the service sector, creating a more complete user experience and adapted to your needs. They are an ideal starting point to reflect on the objectives for next year for our organization.